★★★★★ based on over 289 customer reviews!Rated
13:08 29 May 20
My vehicle broke down with my two children in it on a busy highway. One of my kids are disabled and i let them know so they knew the situation before they arrived. I was told it would be a 45 minute wait. It was only 15 minutes to 20 before they arrived. He placed my kids and myself in his vehicle to keep us safest first. He was told to tow the vehicle to the nearest open location that day by my insurance company but was appregendive on the place that I was being taken too. He let me know that he didn't know the rep of the repair shop and that he would not have selected it for me if it was up to him. He gave me suggestions on rental cars and was very kind. In a stressful situation like this those little kindnesses means the world to me. Thank you so much!!!read more
15:00 20 May 20
Fast and efficient service! Kaige could not have been more helpful and courteous -- we would definitely call again if we need to. Thank you!
18:10 08 May 20
The driver contacted me & let me know he was on his way & he was very nice & polite. He was also on time as scheduled. Great service
Matthew J. Taylor
20:04 02 May 20
They responded quickly, immediately resolved the problem and thoroughly explained next steps. The technician was cheerful, courteous and knowledgeable. Can’t beat it.
15:07 17 Apr 20
Super fast service to unlock my car after I locked my keys in there at the store. They gave me an estimated time of a half hour and the guy was there within 15 minutes!
15:47 10 Apr 20
They were fast and professional! Normally it takes quite a while for someone to get out to my car but they were very quick and got the job done in no time
16:51 07 Mar 20
Very quick response, very polite knowledgeable tow truck service technician, very helpful. Rates were very reasonable. Would use them again and I recommend their service.
16:37 20 Feb 20
Called Subaru Roadside Assistance when I had a flat tire, Always Towing arrived. Before I heard back from Roadside Assistance. The man from Always was very competent, polite and fast
19:32 08 Feb 20
Very thankful that these guys were there to change my wife’s tire within 30 minutes of my phone call! Would highly recommend if you need help along the road!
15:03 29 Jan 20
Showed up at a great time, not making me wait long and got the service done quick and efficiently and with a friendly staff, even out in the cold he was nice and willing and ready to help.
06:41 21 Jan 20
I cannot express how amazing my service this evening has been. I had the worst experience of my life with my Onstar but Theodore(?) (I apologize if I got your name wrong things were so hectic tonight). My Onstar struggled to find this amazing company after my family and I got a flat on I-80 in 6° weather in the middle of a field. I’m so glad they did though, he went above and beyond what was expected and called for and I couldn’t be happier with the outcome. We are now on our way home to the Quad Cities, warm and actually safe thanks to this amazing driver and company!read more
01:09 18 Dec 19
Will recommend . They were fast and courteous.
19:42 15 Nov 19
Fast, professional, courteous service. Would highly recommend for any towing need.
18:48 08 Nov 19
Amazing service I love how fast and honorable and helpful throughout my ordeal
16:57 28 Oct 19
Quick and courteous response to a real tricky situation. The mechanic was knowledgeable and willing to reach the optimum outcome for our vehicle. I’d highly recommend this company for your roadside assistance needs. GWOT Veteran!
21:02 21 Oct 19
Stranded with a dead battery. Responded in fifteen minutes. On the road in five. What could be better? Great response. Thanks!
03:23 11 Sep 19
Great service and thanks to the young man driving the truck for making it painless and for being kind.
01:45 11 Sep 19
Professional and fast. Clean and updated equipment. Thank you
16:19 30 Jun 19
Always Towing went above and beyond to help me get to work after a flat tire on a late and hot summer night. They even plugged the tire when my spare wouldn't come out from under my car. Definitely recommend!!!
23:30 23 Feb 19
Excellent! Very professional and personable service - they were able to help us on a very busy morning (ice storm), and took great care of us and our vehicle. High quality, first rate towing service. thank you SO much.
05:37 17 Feb 19
I was very pleased the support and swiftness of service! It was below zero and being locked out my car was not on my list of joyful experiences but in no time I was in my car and on my way! Thank you Always Towing
16:18 14 Feb 19
We had our truck go in the ditch last night. We had to leave it overnight and come back for it this morning. We didn't have a way to get to the truck so they were nice enough to go out of their way to give me a ride to the truck. Very nice. Very Professional. Will use again for sure.read more
00:15 22 Jan 19
Easy to talk to. Polite, direct, honest. Excellent communication. Right on target pricing. Helped my family make the best of a challenging single digit cold situation. I'd use them again if I need. Tow.
19:35 20 Jan 19
After finding out I had already waited for another tow company for a long period of time, Matt got to me as fast as possible. Fastest hook up I've ever seen. Very friendly!
15:18 15 Jan 19
After requesting a tow from Nationwide Insurance, we were told we would have a tow available in about 1 hour. My 2 daughters, my best friend and I waited from 11 a.m. until 4:45 p.m. and had over 15 conversations with Nationwide and the other tow company (Assurion?). It was very cold and our vehicle was out of commission. Finally, at 4:15 a manager at Nationwide "expedited" a tow (this should have been done at noon). Matt, our driver at Always stopped what he was doing to come and rescue us from the cold. When he arrived, my blood sugar was dangerously low. He helped get us settled safely inside the business behind us and then made sure our car was secure. He even went the unexpected, extra mile to call Nationwide and request that they call to check up on me. Matt was courteous, kind and efficient. He deserves a raise! Thank you Matt and Always! We now have your number saved and will ONLY call you in an emergency!read more
18:05 14 Jan 19
The service was excellent. The guy made a couple jokes made me feel at easy and got me in car right away. I really appreciated it!
17:31 14 Jan 19
Fast and friendly. U would recommend to anyone in need of a tow
20:22 10 Jan 19
Timely, efficient, very nice people. This is a local small business I am proud to support. Great experience, got me unstuck and back on the road ASAP.
20:44 12 Dec 18
My truck had broken down on a busy side street at about 10pm. Every other towing company I called was at least a 2 hour wait. Some were even the next day. Always Towing was on scene in less than a half hour. The driver was friendly. I would highly recommend them. I will use them againread more
20:41 12 Dec 18
Great service! They were timely, texted me with updates, and friendly!
14:44 05 Nov 18
Excellent service provided by both dispatch and tow truck operator. Arrived when dispatch indicated, and tow truck operator was knowledgeable regarding the proper techniques so that my vehicle was not damaged during the tow.
05:58 30 Oct 18
Excellent service! Came within 30 minutes, towed our car 70 miles, friendly and helpful.
16:04 29 Oct 18
Quick response and professional service. Would definitely recommend.
13:49 29 Oct 18
Great fast and friendly service. Our car broke down on the way home from vacation about an hour and a half away from home. They came and towed the car and had a tow truck big enough for 4 passengers to ride in which was a huge plus! Keep up the great work!read more
20:55 12 Jun 18
My car broke down in IC and my roadside assistance operator assigned me a tow truck from a company 40 minutes out of town with a 90 minute ETA. After a few phone calls I got them to reassign my call and they used Always. He got there quickly, handled the tow professionally, knew his stuff about the possible problems with my car and confirmed that where I was taking it did good work. I have nothing but good things to say about Always Towing & Recovery.read more
14:50 11 Jun 18
Amazing fast and friendly service!! A+
18:13 27 May 18
Very prompt. Driver was very helpful and knowledgeable.
16:28 25 May 18
My experience with this towing service was amazing. Needed a tow on the side of the interstate at midnight. Wes was super great, prompt, let us take the dog up in the cab, dropped us off at a hotel, and even brought my phone back to me at the hotel when we realized I forgot it in his truck. Good experience, from a nice guy, who helped during a really stressful time. Highly recommended!read more
18:19 28 Nov 17
Always Towing was contacted by my insurance company, Am Fam, using their roadside assistance program. Am Fam said they were non-contract, but the only towing company available at 2am on a Sunday. I was given an ETA of 60 min, but they showed up in about 15 min. Our family of four needed to ride with the truck on the 50 mile trip, and I was very relieved to be picked up in a clean truck, and chauffeured by a driver (the owner, actually) who was a down-to-earth family man and super friendly. I highly recommend Always Towing!!read more
Crystal Whitney Crowther
fast, efficient service. called with ETA. everything from first call to completion took just over an hour and I live in the country!
Carrie E Diaz
They communicated well, while en route. Jump started my car and I was good to go. Tech answered additional questions I had with ease.
A very nice young man helped me. He was very polite and considerate. This was during the virus so I so appreciate that he was willing to help me
they arrived as promised. completed the job in a timely manner. the man that did the job was efficient and friendly.